cualquier persona puede ayudar a definir<\/a>\u00a0las mejores pr\u00e1cticas y a influir en el rumbo que seguir\u00e1 la tecnolog\u00eda en materia de servicio al cliente. El objetivo de esta iniciativa, seg\u00fan Genesys, es encontrar la mejor manera de resolver las cuestiones \u00e9ticas a las que todas las organizaciones se enfrentan hoy y en el futuro cercano.<\/p>\nDe esta manera, la compa\u00f1\u00eda difundi\u00f3 un primer conjunto de pautas \u00e9ticas, a saber:<\/p>\n
Transparencia<\/h4>\n
A los clientes se les debe informar que est\u00e1n hablando con un bot de Inteligencia Artificial.<\/p>\n
Equidad<\/h4>\n
Las empresas deben adoptar todas las medidas necesarias para garantizar que sus sistemas de IA no tienen sesgos raciales, \u00e9tnicos, de g\u00e9nero, nacionalidad, orientaci\u00f3n sexual, capacidades, etc.<\/p>\n
Responsabilidad<\/h4>\n
Las organizaciones asumen la total responsabilidad por los sistemas de IA que crean y por los sistemas creados por tales sistemas de IA. (Es decir, las empresas son responsables aun en los casos en los que los bots que han creado creen, a su vez, algo que resulte perjudicial).<\/p>\n
Protecci\u00f3n de datos<\/h4>\n
No debe utilizarse la IA para socavar los derechos sobre los datos o la privacidad de las personas o las comunidades<\/p>\n
Beneficio social<\/h4>\n
Finalmente, y derivado de las anteriores pautas, Genesys pretende generar un beneficio social a trav\u00e9s del uso cuidadoso y considerado de la IA. Los interesados en participar en esta iniciativa, pueden\u00a0acceder a este sitio.<\/a><\/p>\n\u00a0<\/p>\n
Fuente: www.forbes.com.mx<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":23503,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-23502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticas"],"yoast_head":"\n
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